COVID-19 Safety

Nyth Robin policy and procedures

Our Cancellation Policy

If we are not able to open, we will offer you a full refund, free date change or credit note for a future stay.

If you are not able to travel due to local travel restrictions, we will offer you a date change or credit note for a small admin fee.

If you are not able to travel due to coronavirus symptoms, if you have been advised to isolate or any other reason your booking is not refundable.

We ask that you help keep our guests, local community and ourselves safe by not travelling to Nyth Robin if you or any of your party have been told to isolate, are waiting for the results of a Covid-19 test or have tested positive for Covid-19 within 10 days of your booking.

Please see our booking Terms & Conditions for full details.

Our On Site Procedures

At Nyth Robin we will do our best to reduce the coronavirus risks on site to help our guests, our local community and ourselves.

Below is an outline of the steps we have put in place to help with this and also the things we ask of you to assist us.

Follow recommended cleaning protocols and wear PPE where necessary

Regularly disinfect any shared contact points – i.e. taps, bins & handles

Regularly check and carry out a daily deep clean of toilets & showers (they will be closed 1-2pm daily to allow this)

Disinfect electric hook up points on touring pitches in between bookings

Provide hand sanitiser at entry points to shared facilities

Provide a contactless check in procedure

Provide social distance reminders at key areas

Glamping specific cleaning
 
Clean and disinfected all accommodation between stays
 
Wash all linens and towels at 60c
 

All crockery, cutlery etc will be washed in hot water between stays

Provide cleaning products in all accommodation

Be aware of other guests on site and give everyone plenty of space

Use the hand sanitiser provided before using any facilities and wash hands for at least 20 seconds after using the toilets

If the toilets, showers and washing up areas are busy come back later and do not wait inside the facilities either before or after use

Ensure all children observe social distancing on site
 

Keep dogs on leads at all times to prevent them wandering into someone else’s space

No day visitors allowed – please arrange to meet off-site

Do not travel to Nyth Robin if you or anyone in your household has tested positive for coronavirus in the last 10 days, or is waiting for a test or the results of a test

Let us know if you or anyone in your group has coronavirus symptoms during or shortly after your stay

Be responsible when out & about and help us look after our community

 

We’re Good To Go… Barod Amdani

This Industry Standard mark means that Nyth Robin has followed government and industry COVID-19 guidelines. We have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing.