Nyth Robin policy and procedures
Our Cancellation Policy
If we are not able to open, we will offer you a full refund, free date change or credit note for a future stay.
If you are not able to travel due to local travel restrictions, we will offer you a date change or credit note for a small admin fee.
If you are not able to travel due to coronavirus symptoms, if you have been advised to isolate or any other reason your booking is not refundable.
We ask that you help keep our guests, local community and ourselves safe by not travelling to Nyth Robin if you or any of your party have been told to isolate, are waiting for the results of a Covid-19 test or have tested positive for Covid-19 within 10 days of your booking.
Please see our booking Terms & Conditions for full details.
Our On Site Procedures
At Nyth Robin we will do our best to reduce the coronavirus risks on site to help our guests, our local community and ourselves.
Below is an outline of the steps we have put in place to help with this and also the things we ask of you to assist us.
Follow recommended cleaning protocols and wear PPE where necessary
Regularly disinfect any shared contact points – i.e. taps, bins & handles
Regularly check and carry out a daily deep clean of toilets & showers (they will be closed 1-2pm daily to allow this)
Disinfect electric hook up points on touring pitches in between bookings
Provide hand sanitiser at entry points to shared facilities
Provide a contactless check in procedure
Provide social distance reminders at key areas
All crockery, cutlery etc will be washed in hot water between stays
Provide cleaning products in all accommodation
Be aware of other guests on site and give everyone plenty of space
Use the hand sanitiser provided before using any facilities and wash hands for at least 20 seconds after using the toilets
If the toilets, showers and washing up areas are busy come back later and do not wait inside the facilities either before or after use
Keep dogs on leads at all times to prevent them wandering into someone else’s space
No day visitors allowed – please arrange to meet off-site
Do not travel to Nyth Robin if you or anyone in your household has tested positive for coronavirus in the last 10 days, or is waiting for a test or the results of a test
Let us know if you or anyone in your group has coronavirus symptoms during or shortly after your stay
Be responsible when out & about and help us look after our community
We’re Good To Go… Barod Amdani
This Industry Standard mark means that Nyth Robin has followed government and industry COVID-19 guidelines. We have a Risk Assessment in place and processes to maintain cleanliness and aid social distancing.