Our Terms & Conditions
When making a booking, you’re entering an agreement with Nyth Robin, so it’s important you read our terms and conditions below
These booking and cancellation terms and conditions are for direct bookings only. If you have booked through a third party site such as Cool Camping or AirBnB, please refer to the terms and conditions of booking & cancellation with the relevant company.
Your stay at Nyth Robin is only confirmed upon receipt of deposit or full payment.
Touring and camping – We require a non-refundable 50% deposit to reserve a pitch at Nyth Robin. Balance payments are to be paid when checking in at Nyth Robin.
Glamping – We require a 50% deposit to reserve your glamping accommodation at Nyth Robin. Full payment is due 6 weeks before arrival date, or at the time of booking if arrival date is within 6 weeks. Both deposits and full payment are non-refundable.
Once you have booked your stay at Nyth Robin, our agreement is a legal contract and your deposit or is non-refundable. We strongly recommend that you take out cancellation insurance, which is inexpensive and is widely available.
If for whatever reason you need to cancel your booking, we may offer to transfer your deposit/ payment to another date, but this is at the discretion of Nyth Robin management only and may incur a £15 admin fee.
If you have booked our glamping accommodation and we’re able to ‘re-sell’ your dates then we will refund your deposit/ payment less a £15 admin fee.
CANCELLATION BY NYTH ROBIN
We reserve the right to cancel your booking if your pitch or accommodation is unavailable for reasons beyond our control. We would attempt to offer you alternative dates or accommodation, however if this is not possible, or unacceptable to you, then we will refund all monies paid by you for the holiday. Our liability does not extend beyond this refund.
The following information applies to ALL bookings at Nyth Robin regardless of how the booking was originally made.
If the whole of the Nyth Robin site must close due to a force majeure, then we are not responsible for cancellations and will not refund any payments made.
We strongly recommend that you take out cancellation insurance, which is inexpensive and is widely available, to cover you for such a situation.
ARRIVAL & DEPARTURE
Check in for our pitches and glamping accommodation is between 2pm and 7pm only. If you arrive outside of these times, there may not be a member of staff on site to check you in. If you would like to arrive earlier than 2pm or later than 7pm you must get in touch in advance of your stay to check feasibility.
Touring & camping – When you arrive please stop at Reception to check in and pay the remainder of your stay (if any). Please vacate your pitch by 12pm/ noon on the day of departure.
Glamping – When you arrive please stop at Reception to check in and we’ll show you to your accommodation. Please vacate your accommodation by 11am on the day of departure.
DAMAGES & BREAKAGES
You are responsible and liable for any damage to Nyth Robin property whilst on site. Please report any damages as soon as they occur.
Glamping – Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We understand accidents happen so don’t normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
We welcome dogs at Nyth Robin both for touring, camping & glamping accommodation, with the exception of the Gwdihw hut and Cerys the Caravan, where dogs are not allowed. Dogs must be supervised at all times, must be on a lead, must not be dangerous and must not cause a nuisance or threat to anyone. Please clear up after your dog and never leave dogs unsupervised whilst at Nyth Robin.
A responsible adult must accompany all under 16’s staying at Nyth Robin. No under 16’s should be left at Nyth Robin without an adult and must be supervised in all areas of the site, especially around the lake areas.
SAFETY ON SITE
Whilst at Nyth Robin you are responsible for the safety, behaviour and whereabouts of anyone under your care or any pets that you have brought with you. We have a few of swings on site for guests to enjoy and whilst we regularly check these, they are used at your own risk. If you notice anything that looks potentially hazardous on site, please do let a member of staff know as soon as possible so we can check it.
You are also responsible for your valuables and any valuables left in any accommodation are at the owner’s risk. Please inform staff immediately of any loss of or damage to valuables and/ or property.
There is strictly no smoking allowed inside any of glamping accommodation or in the or around the facilities building.
We have CCTV cameras operating at Reception and at our site entrance only and footage is stored for no more than 31 days.
Glamping – If deemed necessary by Nyth Robin management, a member of staff has the right to enter any of our glamping accommodation at any time. Where possible/ feasible we will endeavour to notify guests prior to this happening.
Nyth Robin does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
FIREPITS & BARBEQUES
Firepits and barbeques are welcome but must be kept off the ground and fires should be in a suitable firepit or similar and be kept under control. Fires and barbeques should never be unsupervised or left unattended. A suitable firepit is provided with all glamping accommodation.
Please do not use wood from the surrounding woodlands in any firepit, barbeque or woodburning stove as is often not suitable for burning and can provide important habitat for wildlife and forms part of the woodland eco system.
Nyth Robin management reserve the right to not permit fires and barbeques should they deem the current conditions unsafe.
WOODBURNING STOVES – Glamping accommodation
Some of our glamping accommodation have wood-burning stoves. Please read instructions provided before using and if you do not have experience of lighting / operating wood burning stoves, please ask a member of staff who’ll gladly show you what to do. Do not allow children to play with or operate the wood burner. When lit please take extra care when moving around the wood burner as they get very hot, always make use of the safety equipment provided and never leave a lit wood burner unattended. All accommodation is provided with a fire extinguisher and fire blanket. A smoke alarm & carbon monoxide detector is also supplied in accommodation where appropriate.
In the event of a fire, please leave the campsite by following signs to the nearest fire exit and gather in the designated area. There are fire extinguishers, buckets of sand and means to raise the alarm at Reception and the Facilities block. In the event of finding a fire please raise the alarm and inform a member of staff as soon as possible.
Due to health & safety and privacy consideration we don’t allow the use of drones on site.
NOISE & LATE NIGHT ACCESS
We are a small, family friendly site so please be considerate of your neighbours. No amplified music is allowed, and any outside noise be kept to a minimum after 11pm. We ask for no vehicles to be moved onsite between 11pm and 7am. Any taxis must stop at the entrance gates between these times.
We reserve the right to ask any guest to leave should any of these terms and conditions not be adhered to.
Terms & Conditions correct as at 5th March 2020